Frequently Asked Questions
Everything you need to know about your beauty and wellbeing journey.
Are your beauty products organic and cruelty-free?
Yes, we curate only the finest clean beauty brands that adhere to strict ethical standards, ensuring all products are cruelty-free and prioritize organic, natural ingredients.
What are your shipping rates and delivery times?
We offer standard and express shipping options. Standard delivery typically takes 3-5 business days, while express delivery arrives within 1-2 business days. Free shipping is available on orders over a specific value.
Can I return a product if it doesn't suit my skin type?
We offer a 30-day return policy for unopened and unused items. Due to hygiene reasons, we cannot accept returns on used skincare or makeup products unless they are faulty.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to monitor your package's progress in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern 'Buy Now, Pay Later' options like Klarna and Clearpay.
Do you offer personalized skincare consultations?
Absolutely! Our team of experts is available for virtual consultations to help you build a bespoke wellbeing routine tailored to your specific skin concerns.